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UX DESIGN • UI DESIGN • Web design
Website Redesign & Lead Generation Optimization
Company
CACPE
Timeline
2023
My Role
UX/UI Designer

Context

CACPE is a pioneer financial institution in microcredit in Ecuador, with a large and diverse portfolio of financial products. Despite its scale and market leadership, its website no longer reflected the strength, credibility, or commercial ambition of the organization.The site functioned mainly as an informational brochure rather than as a strategic digital channel.

The problem

CACPE’s website did not function as an effective sales and acquisition channel, failing to communicate the value of its financial products and convert visitors into qualified leads.

This resulted in:

  • A visual and interaction experience misaligned with the company’s scale and credibility
  • Poor information hierarchy across a broad and complex product portfolio
  • Low visibility and discoverability of key financial products
  • Weak conversion paths and unclear calls to action
  • High operational friction due to dependency on technical teams for content updates

Goal

Transform CACPE’s website into a scalable, conversion-driven digital platform that clearly communicates its product offering, generates qualified leads, and empowers the internal team to manage content autonomously.

Process & Key Decisions

Information architecture

I restructured the content to group products logically, allowing users to quickly understand available options and navigate based on their needs rather than internal categorizations.

Conversion-driven layouts

Pages were designed with clear entry points, value propositions, and calls to action, guiding users from exploration to service request.

Clarity over complexity

Financial products were presented using simple language and structured sections to reduce friction and cognitive load for non-expert users.

Webflow as a strategic choice

The site was built in Webflow, enabling fast iteration, consistent design, and a CMS that allows the CACPE team to manage and update content independently.

Results & Impact

  • +80% increase in leads generated through the website
  • Clearer navigation and improved product visibility
  • Website now works as an active sales and acquisition channel
  • Internal team gained autonomy to update content quickly and efficiently
  • Stronger alignment between brand perception and company scale

Results & Impact

  • +80% increase in leads generated through the website
  • Clearer navigation and improved product visibility
  • Website now works as an active sales and acquisition channel
  • Internal team gained autonomy to update content quickly and efficiently
  • Stronger alignment between brand perception and company scale
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